Refund Policy

The short version

If a generation fails, your credits are returned automatically. If a result succeeds technically but is unusable, contact us within 7 days and we will refund that run. Unspent credit packs are refundable within 14 days of purchase. Credits you have already spent are not refundable.

Automatic refunds

A generation counts as failed when:

• the model returns an error or times out, or
• the task is still unfinished after 25 minutes.

In both cases the credits for that run are returned to your balance automatically, usually within a few minutes. You do not need to contact us.

Unusable results

You can request a refund for a run that completed but did not give you a usable image — for example, the face changed, the garment came out wrong, or the logo was unreadable.

• Contact support@clotheschanger.io within 7 days of the generation.
• Include your account email and the approximate time of the run.
• We may ask for the result image so we can reproduce the problem.

Repeated requests are fine; the goal is to fix the underlying issue, not to argue about single credits.

Unspent credits and packs

• A credit pack that has not been used at all can be refunded within 14 days of purchase.
• A partially used pack can be refunded pro rata within the same window, at our discretion, where the reason is a technical fault on our side.
• Credits expire according to the validity period shown at checkout. Expired credits are not refundable.

What is not refundable

• Credits already spent on successful generations, including ones you personally disliked but that met the description you gave.
• Purchases older than the windows above.
• Accounts terminated for violating our Acceptable Use Policy.

Free image

The free guest trial provides one 1K image without payment, subject to availability. It has no payment to refund. The paid Trial credit pack is a separate purchase and follows the credit-pack refund rules above.

Chargebacks

Please contact us before opening a chargeback. We can almost always resolve it faster. Accounts with an open chargeback may be suspended while it is investigated.

How refunds are paid

Refunds go back to the original payment method, through the same payment processor used for the purchase. Timing depends on the processor and your bank, typically 5–10 business days.

Contact

support@clotheschanger.io — we aim to reply within 2 business days.